CUSTOMER POLICY

Clear scope. One-off payment.

These terms describe what is being purchased, when an order is accepted, and what each side needs to provide.

Effective and last updated: 26 July 2026

Agreement and order acceptance

These terms apply to one-off HookSaathi Creator Desk orders. By submitting an order, you confirm that you are at least 18 and able to enter into a contract. A submitted brief is an order request. It is accepted after payment is verified and the brief is usable. If a paid order cannot be fulfilled, it will be refunded.

Nothing here removes a consumer right or remedy that cannot lawfully be excluded.

Products and revisions

  • The live ₹99 Hook Pack contains 10 hooks for one niche, topic, and platform.
  • The pack is AI-assisted and automatically checked for count, length, empty entries, and duplicate lines. You must still review facts and suitability before publishing.
  • Post Pack and Motion Short displays are previews only while marked “coming next”; payment is not accepted for them.
  • A correction request for a material mismatch with the submitted brief can be sent to support within seven days.

Prices and payment

Prices are shown in Indian rupees for one-off products; there is no subscription or recurring debit. The website first records a server-priced HS order, then Razorpay hosts the payment interface.

Payment is considered verified only after signed gateway data matches the stored order, amount, and currency. A browser message or screenshot alone does not unlock fulfilment. Never send a UPI PIN, OTP, password, banking login, or full card details to HookSaathi.

Production and delivery

Work begins after payment is confirmed and a usable brief is available. The 60-minute Hook Pack statement is a target for an eligible confirmed order, not a 24-hour availability guarantee. The applicable estimate is confirmed for each accepted order and pauses while required clarification or assets are outstanding.

Delivery is normally sent to the order email or through a customer-specific link. The customer is responsible for providing a working email, checking spam folders, reviewing the work before publication, and downloading files during any stated availability period.

Customer responsibilities

You must provide a lawful and accurate brief and hold the rights needed for names, logos, images, music, footage, trademarks, and other supplied material. You are responsible for factual, legal, and platform-policy review before publishing.

Requests that are unlawful, fraudulent, infringing, deceptive, exploitative, sexually abusive, unsafe, or intended to impersonate a real person without permission may be refused or cancelled.

Rights in the work

You keep rights you already hold in supplied material and permit its limited use to fulfil and support the order. After full payment, you receive a worldwide, non-exclusive right to use, edit, reproduce, and publish the final paid deliverable for your own personal or business content.

Reusable software, animation systems, templates, production methods, general know-how, third-party licensed assets, and unused drafts remain with their existing owners. Short phrases, formats, and AI-assisted outputs can independently resemble existing material, so absolute uniqueness, copyright registration, or trademark availability is not promised.

No outcome guarantee

The purchase is a creative deliverable, not a guaranteed business result. Views, followers, leads, sales, ad approval, ranking, platform monetisation, or acceptance by any third-party platform are not guaranteed. Content is not legal, medical, financial, or other regulated professional advice.

Questions and disputes

These terms are governed by Indian law while preserving any court, consumer commission, or other forum available under applicable law. Please email the order reference and requested resolution so the issue can first be investigated directly.

Contact order support →